Try at Home
Get to know your MILIKAI CO stroller.
We love our strollers and we hope you love them too. We understand the importance of touch and getting the feel of things, so we are happy for your to trial our strollers in the comfort of your home.
If you are based in Sydney, we are happy to come to you for an in-home demo at a time that is convenient for you. To book an in-home demo, please email us at firstname.lastname@example.org.
Please take into consideration the below when getting to know your stroller:
- assemble and test the stroller on carpet to avoid marking the wheels
- retain all original packaging, box fillers, and accessories
- feel free to contact us directly at email@example.com with any questions and one of our tribe will be happy to assist
If by chance, you and your stroller aren't getting along we are happy to organise a return within 90 days from date of purchase. If you'd like to organise a return, simply email us at firstname.lastname@example.org detailing your reasons for return along with your proof of purchase and we will be in touch within 7 business days. To ensure the return is seamless, please do the following:
- check the stroller and accessories are undamaged, unused, and remains in saleable condition
- repackage the stroller as originally received and in its original product packaging to avoid any damage in the returns transit.
We will arrange a courier pick up from your address. Pick up will occur on a business day (i.e. not a public holiday or weekend with your state or territory) between 7am and 5.30pm.
We do not take responsibility for any damage that occurs in transit to our warehouse.
Once we have received the stroller we will inspect and confirm the stroller's condition. We will then contact you with further information surrounding the return. If the stroller is found to be damaged we will deduct the cost of the repair from the total refund.
Also note, there is a refund administration fee of $30 which will be deducted from the total refund.
Rest assured, we will contact you directly within 14 days of receiving the returned stroller before processing.